Inspection outcome: Standards met
Last inspection: 30/12/2019
Pharmacy context
This is a community pharmacy located on a parade of shops. It provides access to services over extended opening hours. And it dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. It also offers a smoking cessation service.
Inspection summary findings
Principle 1. Governance
The pharmacy team members
work to professional standards. They understand their role in protecting
vulnerable people. And they complete regular training to ensure they are
up-to-date with safeguarding requirements. People using the pharmacy can raise
concerns. And team members know to follow the company's complaints
handling procedure. This means they listen to people and put things right when
they can. Pharmacy team members record and discuss mistakes that happen whilst
dispensing. And they use this information to learn and reduce the risk of
further errors. They do not always collect detailed information about the
causes of mistakes to help inform the changes they make. The pharmacy keeps
most of the records it needs to by law. And it provides training for the team
on how to keep confidential information. But it does not always have the
controls in place to keep people’s private information secure.
Principle 2. Staff
The pharmacy monitors its staffing levels. And it ensures it has the right number of suitably skilled pharmacy team members throughout the week. The pharmacy team members reflect on their performance. And they identify and discuss their learning needs at regular review meetings to keep up to date in their roles. The pharmacy encourages and supports the pharmacy team to learn and develop. It provides access to ongoing training and protected learning time in the work-place. The pharmacy team members support each other in their day-to-day work. And they can speak up at regular meetings. And make suggestions for improvement to keep services safe and effective.
Principle 3. Premises
The premises is clean and hygienic. It has a consultation room that is professional in appearance. And it is an appropriate space for people to sit down and have a private conversation with pharmacy team members.
Principle 4. Services, including medicines management
The pharmacy provides good access to medicines and advice. But it does not display information about its extended opening times. The pharmacy has working instructions in place for its services. And the instructions support the pharmacy team to work in a safe and effective way. The pharmacy sources, stores and manages its medicines appropriately. And the pharmacist keeps the pharmacy team's knowledge up-to-date about high-risk medicines. This means that team members know how to support people taking these medicines and when to provide them with extra information.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it keeps it clean and well-maintained.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |