M W Phillips Chemist (9012097)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures to help make sure the team works safely. Its team members record their mistakes so they can learn from them. And they take action to help reduce the risk of similar mistakes from happening again. The pharmacy keeps the records it needs to by law. Pharmacy team members know how to keep people’s private information safe. And they understand how to recognise and report concerns about vulnerable people to help keep them safe.

Principle 2. Staff

The pharmacy has enough staff to manage its workload. Pharmacy team members are properly trained for the jobs they do. And they feel comfortable speaking up about any concerns they have.

Principle 3. Premises

The pharmacy is generally clean, tidy and well-organised. It is secure and has enough space to allow for safe working. There is a room where people can have conversations with team members in private. 

Principle 4. Services, including medicines management

The pharmacy’s services are easy for people to access. Its working practices are generally safe and effective. But members of the pharmacy team do not always know when higher-risk medicines are being handed out. So, they might not always be able to check that medicines are still suitable or give people advice about taking them. The pharmacy stores medicines appropriately and carries out checks to make sure they are in good condition and suitable to supply.

Principle 5. Equipment and facilities

The pharmacy team has the equipment and facilities it needs to provide the services they offer. And they use equipment in a way that protects people’s privacy.