M&D Green Armadale (1099803)

Inspection summary findings

Principle 1. Governance

The pharmacy team members follow processes for all services to ensure that they are safe. The pharmacy ensures that new team members are familiar with these before they start working. Team members record mistakes to learn from them. They review these and make changes to avoid the same mistake happening again. Team members use feedback from people to make the pharmacy's services better. The pharmacy keeps all the records that it needs to and keeps people’s information safe. Team members help to protect vulnerable people.

Principle 2. Staff

The pharmacy has enough trained or training team members to safely provide its services. The pharmacy balances staff numbers to how busy the pharmacy is and makes changes when it can. Team members who are training to gain a qualification have access to training material. This ensures they have the skills and qualifications they need. But qualified team members do not undertake routine training and development. So they may be missing opportunities for learning.

Principle 3. Premises

The pharmacy is safe and clean and suitable for its services. The pharmacy team members use a private room for some conversations with people. People cannot overhear private conversations. The pharmacy is secure when closed.

Principle 4. Services, including medicines management

The pharmacy helps people to ensure that they can all use its services. The pharmacy team provides safe services. Team members give people information to help them use their medicines. They provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly. The pharmacy team know what to do if medicines are not fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.