Inspection outcome: Standards met
Last inspection: 06/06/2019
Pharmacy context
This is a community pharmacy located in the centre of a busy market town. The pharmacy mainly dispenses NHS prescriptions. It supplies medicines in weekly multi-compartment compliance aids for people to use in their own homes and delivers medication to people who are housebound. It also sells a range of over-the-counter medicines and other health and beauty items. The pharmacy provides a number of other NHS services including Medicines Use Reviews (MURs) and the New Medicine Service (NMS). Blood pressure, blood glucose and cholesterol testing services are available. The pharmacy also provides substance misuse treatment services and a needle exchange service.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. It keeps people’s information private and maintains the records required by law. Pharmacy team members usually follow written procedures, so they work safely. And they understand how to raise concerns to help protect vulnerable people.
Principle 2. Staff
Pharmacy team members work well together in a supportive environment to effectively deliver pharmacy services. They complete structured ongoing training to keep their knowledge up to date and get regular feedback on their performance. Team members are able to raise concerns and provide feedback.
Principle 3. Premises
The pharmacy is clean and tidy and provides a professional environment suitable for the delivery of healthcare services.
Principle 4. Services, including medicines management
The pharmacy makes its services accessible and generally manages them safely. So that people's healthcare needs are met and they receive the information they need to take their medicines properly. The pharmacy sources and stores medicines appropriately. Team members carry out some checks to make sure that medicines are suitable for supply. But these are not always as effective as they could be, and there is a small risk that they could supply a medicine after it has expired.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |