Lower Green Pharmacy (1038604)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages risks adequately. Its team members are clear about their roles, and they understand how to keep people’s private information safe. The pharmacy keeps the records it needs to by law, but information is sometimes missing, so team members may not always be able to show what has happened in the event of a query.

Principle 2. Staff

Pharmacy team members are suitably trained for their roles, or they are enrolled on appropriate training courses. They work together effectively to manage the workload. And they feel comfortable to raise concerns and provide feedback to the pharmacy's management team.

Principle 3. Premises

The pharmacy is well maintained and provides an appropriate environment for the provision of healthcare services. It has a consultation room, so people can speak to members of the pharmacy team in private.

Principle 4. Services, including medicines management

The pharmacy’s services are generally accessible and suitably managed so that people receive appropriate care. Pharmacy team members identify prescriptions for high-risk medicines to help make sure people receive additional counselling. The pharmacy gets its medicines from reputable sources and team members complete checks to help make sure medicine are fit for supply.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment for the services it provides. The equipment is suitably maintained, and team members use it in a way that protects people’s privacy.