Lords Pharmacy (9012245)

Inspection summary findings

Principle 1. Governance

The pharmacy appropriately manages the risks associated with its services. It largely keeps the records it needs to by law, and it protects people’s personal information. Most team members know how to protect the welfare of a vulnerable person. People using the pharmacy can provide feedback about the pharmacy’s services. Team members record any dispensing mistakes, which are regularly reviewed. Team members use the information from these reviews to help make the pharmacy’s services safer.

Principle 2. Staff

The pharmacy has enough staff to provide its services safely, and they do the right training for their roles. They do ongoing training to help them keep their knowledge and skills up to date. And they feel comfortable about raising any concerns or making suggestions.

Principle 3. Premises

The premises are suitable for the pharmacy’s services and they are kept clean and generally tidy. The premises are secure from unauthorised access. And people can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

On the whole, the pharmacy provides its services in a safe way. It gets its medicines from reputable sources and stores them properly. Team members highlight prescriptions for higher-risk medicines so that there is an opportunity to provide additional counselling when people collect them. And there is additional information for staff to refer to when they do this. Team members take the right action in response to safety alerts to help ensure that people get medicines and medical devices that are safe to use.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services safely. The team uses its facilities and equipment to keep people's private information safe.