Inspection outcome: Standards met
Last inspection: 18/10/2019
Pharmacy context
This is a community pharmacy in the town of Macclesfield, Cheshire. The pharmacy sells over-the-counter medicines and dispenses NHS prescriptions. It also dispenses private prescriptions. The pharmacy team offers advice to people about minor illnesses and long-term conditions. And it offers services including seasonal flu vaccinations, medicines use reviews (MURs), a substance misuse service and the NHS New Medicines Service (NMS). It also supplies medicines in multi-compartmental compliance packs to people living in their own homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help the team protect the safety and wellbeing of people who access its services. It mostly keeps the records it must have by law. And it keeps people's private information secure. The pharmacy team members have some tools available to them to help safeguard the welfare of vulnerable adults and children. The team members discuss and learn from the mistakes that happen whilst dispensing. And they take some steps to make sure they don't repeat these errors.
Principle 2. Staff
The pharmacy team members have the appropriate qualifications and skills to provide the pharmacy's services. They work well together to manage their workload and to ensure people receive a high quality service. The pharmacy supports its team members to ensure their knowledge and skills are up to date. It achieves this by providing its team members with a training programme and regular appraisals of performance. They can make suggestions to improve the pharmacy’s services. And they feel comfortable to raise professional concerns when necessary.
Principle 3. Premises
The pharmacy is kept secure and is well maintained. The premises are suitable for the services the pharmacy provides. It has a sound-proofed room where people can have private conversations with the pharmacy’s team members.
Principle 4. Services, including medicines management
The pharmacy has services that are are easily accessible to people. It engages with people using the pharmacy to help them improve their health. The team members take steps to identify people taking high-risk medicines. And, they provide these people with appropriate advice to help them take these medicines safely. The pharmacy provides medicines to some people in multi-compartment compliance packs to help them take them correctly. And it appropriately manages the risks associated with the service. The pharmacy sources its medicines from licenced suppliers. And it stores and manages its medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy’s equipment is well maintained and appropriate for the services it provides. The pharmacy uses its equipment to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |