Inspection outcome: Standards met
Last inspection: 14/06/2023
Pharmacy context
The pharmacy is in the rural village of Falkland in Fife and has recently moved premises. Its main services include dispensing NHS prescriptions and selling over-the-counter medicines. It supplies some people with medicines in multi-compartment compliance packs to help people to remember to take their medicines. And it delivers medication to people’s homes. The pharmacist is an independent prescriber and delivers the NHS Pharmacy First Plus service to treat common clinical conditions.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably manages risk to help team members provide safe services. And they mostly keep the records they must by law. They keep people's private information safe. And they know what to do to help protect the health of vulnerable people. They discuss mistakes they make when dispensing. But they do not regularly record these mistakes to help with their learning and to help reduce the risk of a similar mistake happening again.
Principle 2. Staff
The pharmacy has enough suitably skilled team members to manage its workload and it suitably reviews its staffing profile when there are changes in workload. Team members have the correct training for their role and complete some regular training to maintain their knowledge and skills. They receive some feedback about how they are performing and know who to raise concerns with should they need to.
Principle 3. Premises
The pharmacy’s premises are maintained appropriately. And the pharmacy makes improvements to its layout to help ensure it continues to provide its services safely and effectively. The pharmacy has a suitable consultation room where people can have a confidential conversation with a pharmacy team member.
Principle 4. Services, including medicines management
The pharmacy provides services which are easily accessible for people. It manages its services well and provides some information to help people take their medicines properly. The pharmacy receives its medicines from reputable sources and carries out regular checks to ensure they are fit for purpose. But it doesn't keep records of the temperature of its fridges. So, it doesn't have reliable audit trails to show these medicines are fit to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to support the safe delivery of its services. It maintains its equipment to ensure it remains fit for purpose and safe to use. And its team members use the equipment appropriately to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |