Inspection outcome: Standards met
Last inspection: 10/10/2019
Pharmacy context
The pharmacy is on the outskirts of the town within a health centre. It dispenses NHS and private prescriptions and sells over-the-counter medicines. And provides advice on the management of minor illnesses and long-term conditions. It delivers medicines to people’s homes. And supplies medicines in multi-compartmental compliance packs. these help people remember to take their medicines. The pharmacy provides NHS services including the treatment for urinary tract infections, impetigo and minor ailments.
Inspection summary findings
Principle 1. Governance
The pharmacy has suitable processes and written procedures to help protect the safety and wellbeing of people who access its services. The pharmacy has appropriate arrangements to protect people’s private information. It keeps the records it needs to by law. People using the pharmacy can raise concerns and provide feedback. The pharmacy team members respond when errors happen. And they discuss what happened and they act to prevent future mistakes. But more detailed reviews of mistakes during the dispensing process would provide more learning opportunities. The pharmacy team has an understanding to safeguarding to protect the welfare of children and vulnerable adults.
Principle 2. Staff
The pharmacy’s team members are suitably trained or working under supervision during training. The pharmacy team members support each other in their day-to-day work. And they can discuss their development needs with the pharmacist and raise any concerns if necessary. They discuss ongoing pharmacy matters to keep up-to-date. And they have access to training materials. But training is not structured, and the pharmacy keeps limited records. So, team members may miss opportunities to undertake learning relevant to their role.
Principle 3. Premises
The pharmacy is clean, secure and suitable for the services provided. And it has adequate arrangements for people to have private conversations with the team.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. And it displays information about health-related topics. The pharmacy provides its services using a range of safe working practices. It takes the right action if it receives any alerts that a medicine is no longer safe to use. The pharmacy team members take steps to identify people taking some high-risk medicines. And they provide these people with extra advice. The pharmacy team members dispense medicines into packs to help people remember to take them correctly.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.
Pharmacy details
Lochthorn Medical Centre
Edinburgh Road
Locharbriggs
DUMFRIES & GALLOWAY
DG11TR
Scotland
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |