Lloydspharmacy.com (9011003)

Inspection summary findings

Principle 1. Governance

The pharmacy suitably identifies and manages risks with its services. It has written procedures and clinical guidelines to help its team members provide its services safely. It keeps the records it must by law, and it has insurance to protect people if something goes wrong. The pharmacy keeps people’s confidential information safe, and it trains its team members so they know how to help vulnerable people. Team members learn from mistakes they make and change the way they work to reduce the risk of similar mistakes.

Principle 2. Staff

The pharmacy has appropriately skilled and qualified team members to manage the workload and provide services safely. They complete a thorough induction when they start so they have the knowledge and skills for the role. And they complete ongoing learning to keep those skills up to date. Team members feel comfortable suggesting ideas to improve ways of working. And they have options to raise concerns should they need to.

Principle 3. Premises

The pharmacy premises are large, clean, and secure. And the space and layout are suitable for the services provided. The website portrays a professional image.

Principle 4. Services, including medicines management

The pharmacy manages and delivers its services safely and effectively. And it uses barcode technology to help reduce errors. It completes checks on way it delivers its medicines to make sure they are suitable to use when people receive them. The pharmacy obtains it medicines from recognised suppliers. And it manages and stores its medicines as it should.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. And it uses its equipment in a way to protect people’s confidential information.