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Pharmacy inspections

Inspection reports and learning from inspections

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Lloydspharmacy (1092889)

Inspection outcome: Standards met

Last inspection: 21/08/2023

Pharmacy context

This community pharmacy is located in a retail park. It is undergoing a change of ownership, due to complete in September 2023. Most of its current activity is dispensing NHS prescriptions. It sells some medicines over the counter, and it dispenses some medicines in multi-compartment compliance packs to people who need this level of support. It also provides substance misuse treatment and delivers prescriptions to some people's homes. This was a reinspection visit following a previous inspection which found the pharmacy was not meeting all the standards for registered pharmacies.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has made some improvements since the last inspection to make sure potential risks are managed adequately. There is some evidence that the pharmacy learns from mistakes. But because these aren’t always recorded it may be missing opportunities to identify patterns and trends and make further improvements. The pharmacy’s team members understand their roles and responsibilities and they keep people’s information safe.

Principle 2. Staff

Standards met

The pharmacy team is just about managing to keep on top of its dispensing activities and other routine tasks. The pharmacy’s team members work well together and are enrolled on the right training for their roles. They know when to refer queries to the pharmacist so people get the right advice and information.

Principle 3. Premises

Standards met

The pharmacy’s premises are adequate for the safe provision of pharmacy services and its team members keep the premises clean and tidy. The pharmacy is kept secure when the pharmacy is closed. And people can have a conversation with members of the pharmacy team in a private area and won’t be overheard.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are somewhat limited but are provided safely. The pharmacy team has made good progress in making sure the medicines it supplies are date checked and are removed and disposed of at an appropriate time. The pharmacy team is aware of the need for extra care when supplying certain medicines which may be higher risk, including medicines containing valproate.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely. And it stores its equipment securely.

Pharmacy details

Ortongate Centre

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards