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Pharmacy inspections

Inspection reports and learning from inspections

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Lloydspharmacy (1079393)

Inspection outcome: Standards met

Last inspection: 27/01/2020

Pharmacy context

This is a community pharmacy located on the esplanade in Ryde adjacent to a medical practice. It provides pharmacy services to local residents and tourists. The pharmacy dispenses NHS prescriptions and provides healthcare advice to people. It also supplies medicines in multi-compartment compliance devices (blister packs or trays), for those patients who live at home and may have difficulty managing or remembering to take their medicines. The pharmacy also provides services for four local care homes. The pharmacy is a ‘Health Living’ pharmacy.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy provides services in line with clear processes and procedures which are being followed by staff. Team members record, review and learn from mistakes that occur during the dispensing process to prevent similar mistakes in future. They ask people for their views and deals with any complaints. And they use the feedback from people to improve the service they provide. The pharmacy team keep all the records they need to by law. ​The pharmacy protects patient information and the team members understand their roles in protecting vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has adequate staff for the services it provides and provisions are in place to ensure staffing levels are maintained. Pharmacy staff have the appropriate skills and qualifications for their roles. They work effectively together in a supportive environment and are actively encouraged to undertake ongoing learning. The team work with openness and honesty to help support the safe and effective delivery of pharmacy services. They can make suggestions and get involved in making improvements to the systems used and services provided. 

Principle 3. Premises

Standards met

The pharmacy is secure and provides a hygienic and professional environment for the delivery of its services. The pharmacy protects the privacy, dignity and confidentiality of people with suitable facilities. The team uses these facilities to ensure confidentiality is protected.

Principle 4. Services, including medicines management

Standards met

The pharmacy generally delivers its services in a safe and effective manner and people receive advice and support to help them use their medicines properly. The pharmacy advertises its services and people can easily access them. The pharmacy sources, stores and manages medicines safely, and so makes sure that all the medicines it supplies are fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the necessary and appropriate equipment and facilities for the services provided and confidential information is protected.

Pharmacy details

18 The Esplanade

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards