Inspection outcome: Standards met
Last inspection: 25/04/2022
Pharmacy context
This is an internet pharmacy. Its owner is part of a group of companies which includes Lloyds pharmacy Ltd. It is situated in a large industrial warehouse unit and is closed to the public. And it dispenses NHS prescriptions. The pharmacy operates its services through an online ‘app’. People use the app to request their prescriptions. The pharmacy then orders and dispenses them. And it sends them by registered post to people across the UK. The inspection was conducted during the COVID-19 pandemic after restrictions had lifted in the UK.
Inspection summary findings
Principle 1. Governance
The pharmacy has suitable procedures in place to ensure its services are safe and effective. And it has adequate procedures for identifying and managing the risks associated with them. The pharmacy effectively reviews and monitors the safety and quality of its services. And it keeps all the records it is required to keep. The pharmacy's team members review the dispensing mistakes they make and learn from them to try and stop them happening again. And it has insurance to protect people if things do go wrong. The pharmacy has adequate procedures for people to provide feedback to help improve its services. And it keeps people’s private information safe.
Principle 2. Staff
In general, the pharmacy team manages the workload safely and effectively. Team members work well together. And they have opportunities to provide feedback to one another, so that they can maintain the quality of the pharmacy's services.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment for people to receive its services. They are tidy and organised. And they are sufficiently clean and secure. The layout of the pharmacy’s premises allows the team to effectively manage and monitor the different aspects of its services. The pharmacy’s premises are suitable for the type of work it does. The pharmacy has taken appropriate precautions to prevent people from entering the building when they shouldn’t. And it is secure when closed.
Principle 4. Services, including medicines management
The pharmacy provides services that people can easily access. It gets its medicines and medical devices from appropriate sources. And it stores them appropriately and securely. Members of the pharmacy team carry out the checks they need to. So, they can make sure the pharmacy’s medicines and devices are safe and fit for purpose. The pharmacy has sufficient procedures to ensure that its dispensing service is safe.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs in order to provide its services safely and effectively. It has appropriate arrangements in place for its team members and suppliers to keep its equipment working as it should. Its team members understand the need for confidentiality, and they can only see the information they need to complete their tasks.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |