Little Chalfont Pharmacy (1029065)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy’s working practices are safe. Team members record and review their mistakes to help reduce the risk of them happening again. The pharmacy keeps the records required by law and keeps people’s information safe and team members help to protect vulnerable people. However, the team does not check some of its stock balances regularly. This may make it harder for them to easily detect and correct any discrepancies.

Principle 2. Staff

The pharmacy team are appropriately trained for their roles. But, team members don’t all have formal training plans to keep their knowledge and skills up to date. This could affect how well they care for people and the advice they give. Team members work in a supportive environment where they feel able to raise concerns if needed. They feel able to use their own professional judgement.

Principle 3. Premises

The pharmacy's premises are suitable for the provision of its services and they are secure when closed. Pharmacy team members use a private room for sensitive conversations with people to protect their privacy. However, part of the pharmacy is dated in appearance which detracts from the overall image.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people with different needs. Its team members source, store and generally manage medicines appropriately. And they usually provide their services safely although they do not always record relevant safety checks when people receive higher-risk medicines. This makes it difficult for them to show that they provide the appropriate advice when they supply these medicines.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and facilities to provide its services safely. These are clean and fit for purpose.