Inspection outcome: Standards met
Last inspection: 30/10/2023
Pharmacy context
This is a community pharmacy in the village of East Linton in Lothian. Its main services include dispensing of NHS prescriptions, including serial prescriptions as part of the Medicines: Care and Review service. And it dispenses medicines into multi-compartment compliance packs to help people take them at the right time. Team members advise on minor ailments and medicines use. And they deliver the NHS Pharmacy First Service.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably manages risks to help team members provide safe services. And it keeps the records it needs to by law. Team members keep people's private information safe. And they know what to do to help protect the health of vulnerable people. Team members discuss the mistakes they make when dispensing. But they do not regularly record these mistakes to help with ongoing learning and improvement.
Principle 2. Staff
The pharmacy has enough suitably skilled team members to manage its workload. Team members have the correct training for their roles, and they complete some regular ongoing training to maintain their knowledge and skills. They receive feedback about how they are performing and know who to raise concerns with should they need to.
Principle 3. Premises
The pharmacy premises are suitable for the services provided and the team maintain them to a high standard. The pharmacy has a private consultation room where people can have confidential conversations with a pharmacy team member if needed.
Principle 4. Services, including medicines management
The pharmacy provides a range of services to support people's health needs. It manages its services well and they are easy for people to access. The pharmacy receives its medicines from reputable sources and stores them appropriately. And the team carries out checks to help ensure the medicines are kept in good condition.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to support the safe delivery of its services. It maintains its equipment to ensure it remains fit for purpose and safe to use. And its team members use the equipment appropriately to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |