Inspection outcome: Standards met
Last inspection: 05/09/2019
Pharmacy context
This community pharmacy is in a village on the outskirts Grimsby, an industrial port town in North East Lincolnshire. The pharmacy sells over-the-counter medicines and it dispenses NHS and private prescriptions. The pharmacy offers advice on the management of minor illnesses and long-term conditions through its NHS services. And it offers some private health-check services. It supplies medicines in multi-compartmental compliance packs, designed to help people remember to take their medicines. And it delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It keeps people’s private information secure. And it keeps the records it must by law up to date. The pharmacy has appropriate arrangements in place for managing feedback and concerns. Pharmacy team members act openly and honestly by sharing information when mistakes happen. And they participate in regular safety reviews to share their learning. They have the knowledge required to protect the safety and wellbeing of vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified and knowledgeable people working to provide its services safely. It has appropriate systems in place for supporting the learning needs of its team members through regular learning and structured feedback. Pharmacy team members can raise concerns and provide feedback about the pharmacy. And understand how to escalate any concern they have. They engage in regular conversations and learning opportunities to help manage risk and improve safety.
Principle 3. Premises
The pharmacy is clean, secure and suitably maintained. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy advertises its services and makes them accessible to people. It has up-to-date procedures and protocols to support the pharmacy team in delivering its services. The pharmacy obtains its medicines from reputable sources. And it has appropriate systems in place to ensure it keeps these medicines secure. But its date checking schedule doesn’t cover all areas of the pharmacy. This means there is a reliance on the team completing necessary checks at the point of supplying a medicine. Or when using the equipment.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. And pharmacy team members manage and use equipment in a way which protects people’s confidentiality.
Pharmacy details
Units 1-2 Greengables
Station Road
New Waltham
GRIMSBY
DN364YE
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |