Inspection outcome: Standards met
Last inspection: 06/08/2020
Pharmacy context
The pharmacy is in a parade of shops with other local businesses on a housing estate. During COVID-19 the pharmacy’s main focus is to dispense NHS prescriptions. And it has increased the number of deliveries of medicines to people’s homes. It sells over-the-counter medicines and provides advice to people about minor ailments. It supplies medicines in multi-compartment compliance packs. These help people remember to take their medicines. It provides the NHS 111 service.
Inspection summary findings
Principle 1. Governance
The pharmacy has reviewed the systems in place to support and manage risks when delivering its services. It has adapted its ways of working during the pandemic. The pharmacy team members have read and signed written procedures which provides reassurance that they are clear about the safest ways to carry out tasks. They record any mistakes made during the dispensing process, carry out reviews and use this information for ongoing learning and improvement. The pharmacy keeps the records as required by law, in compliance with standards and procedures. And it provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy’s team members are suitably trained or working under supervision during training. They have completed or are in the process of completing formal training within required guidelines. They help each other in their day-to-day work and share information and learning, particularly from errors when dispensing. So, they can improve their performance and skills. They feel supported by the pharmacy owner who keeps them well informed during the pandemic.
Principle 3. Premises
The pharmacy environment is suitable for the services it provides. And the risks associated previously with trip hazards no longer remain an issue. Steps are in place to make the premises COVID secure. A consultation room is available to enable private conversations although the team members generally use a private area when the pharmacy is quite for any conversations, during COVID-19.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy's services. The pharmacy has effective procedures to manage its services safely. The team members make sure people have the information they need to use their medicines properly. The pharmacy gets its medicines from appropriate sources and stores them safely. It manages them appropriately to ensure they remain fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. It monitors equipment to ensure it is fit for purpose. The pharmacy has provisions in place to provide confidential conversations with people.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |