Inspection outcome: Standards met
Last inspection: 02/09/2020
Pharmacy context
This is a busy community pharmacy located inside a medical centre in a residential area of Telford. It dispenses prescriptions, sells a limited range of over-the-counter medicines. It supplies medicines to people living in care homes and it provides some medicines in multi-compartment compliance aid packs. The pharmacy provides several other NHS services including the New Medicine Service (NMS) and emergency hormonal contraception (EHC). It assembles ‘just-in-case’ boxes for people receiving palliative care in the community and a substance misuse treatment service is also available. The inspection was completed during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks associated with its services. It maintains the records it needs to by law and it keeps people’s private information safe. Pharmacy team members are clear about their roles and responsibilities. They record their mistakes to help them learn and improve, and they understand how to raise concerns to help protect the wellbeing of vulnerable people.
Principle 2. Staff
Pharmacy team members support one another well and feel able to raise concerns and provide feedback to their manager. Team members complete some ongoing training and they get feedback on their development to keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy is clean, tidy and suitably secured. It provides a professional environment suitable for people to receive healthcare services.
Principle 4. Services, including medicines management
The pharmacy gets its medicines from reputable sources. The pharmacy team stores and manages medicines appropriately so they are suitable for use. The pharmacy’s services are easy to access, and it provides them safely, so that people receive appropriate care.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services. Equipment is suitably maintained, and team members use it in a way that protects people’s privacy.
Pharmacy details
Lawley Medical Centre
Farriers Green
Lawley Bank
TELFORD
TF42LL
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |