Inspection outcome: Standards met
Last inspection: 20/11/2019
Pharmacy context
This is an independent, family run pharmacy in a residential area of Hayes. As well as the NHS Essential Services, the pharmacy supplies Methadone to substance misuse clients. It also provides Medicines Use Reviews (MURs), New Medicines Service (NMS), a delivery service and supplies medicines in multi-compartment compliance aids for people living in the local community. The pharmacist hopes to provide a travel vaccination and malaria prophylaxis service within the next few weeks.
Inspection summary findings
Principle 1. Governance
In general, the pharmacy’s working practices are safe and effective. Its team members listen to people’s concerns and try to keep people’s information safe. They discuss any mistakes they make and share information to help reduce the chance of making mistakes in future. But team members do not do enough in the way that they gather information and use it to learn and improve.
Principle 2. Staff
The pharmacy team manages the workload safely and effectively and team members work well together. They are comfortable about providing feedback to one another which will help the pharmacy maintain the quality of its services.
Principle 3. Premises
Principle 4. Services, including medicines management
In general, the pharmacy provides its services safely and effectively and tries to make its services available to everyone. The pharmacy gives people the information they need to help them take their medicines properly. The pharmacy generally manages its medicines safely and effectively. The pharmacy’s team members check stocks of medicines regularly to make sure they are in date and fit for purpose. But, it does not carry out all of its checks as thoroughly as it could. And, it does not store all of its medicines appropriately, once they have been removed from their original packs.
Principle 5. Equipment and facilities
The pharmacy has the right equipment and facilities for the services it provides. Its facilities and equipment are clean and used in a way that keeps people's information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |