Inspection outcome: Standards met
Last inspection: 31/05/2019
Pharmacy context
This is a pharmacy in a council estate on the outskirts of a large town. Most people who use the pharmacy are residents of the estate. The pharmacy sells a range of over-the-counter medicines, dispenses NHS and private prescriptions and provides treatment for minor ailments.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help make sure the team works safely. But its team members do not always record or review their mistakes. So it is likely that some chances to learn from them might be missed. The pharmacy keeps the records it needs to by law. It asks people to give their views about the services it provides. And it keeps people’s private information safe. The pharmacy’s team members know how to recognise and report concerns about vulnerable people to help keep them safe.
Principle 2. Staff
There are enough staff to manage the pharmacy's workload and they are properly trained for the jobs they do. They can speak up about the way the pharmacy works.
Principle 3. Premises
The pharmacy is clean, tidy and secure. It has enough space to allow safe working and its layout protects people’s privacy.
Principle 4. Services, including medicines management
The pharmacy provides services that people can access easily. If it can’t provide a service it directs people to somewhere that can help. Its working practices are generally safe and effective. And it generally manages medicines well.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services. Its team members use equipment and facilities in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |