Langho Pharmacy (9011763)

Inspection summary findings

Principle 1. Governance

The pharmacy provides its team members with a comprehensive set of written procedures to support them in managing its services safely and effectively. Team members keep people’s sensitive information protected and they are suitably equipped to help safeguard vulnerable adults and children. The pharmacy has a process for team members to record and reflect on mistakes made during the dispensing process. But team members do not record every mistake made and so they may find it difficult to identify specific trends.

Principle 2. Staff

The pharmacy employs enough team members to help manage its workload. Team members are equipped with appropriate qualifications and skills. They complete some ongoing training to support them in keeping their knowledge and skills up to date. Team members can provide feedback on the way the pharmacy functions to help improve service delivery.

Principle 3. Premises

The pharmacy premises are well maintained and suitable for the services the pharmacy provides. The pharmacy has the facilities for people to have private conversations with team members.

Principle 4. Services, including medicines management

The pharmacy provides a range of services to help people improve their health. And it makes these services easily accessible to people. The services are well managed by team members, and they help support people take their medicines correctly. The pharmacy sources and stores its medicines correctly and team members complete some checks of the medicines to make sure they are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the appropriately maintained equipment that it needs to provide its services. And it uses its equipment appropriately to help protect people's confidentiality.