Laly's Pharmacy (1090215)

Inspection summary findings

Principle 1. Governance

The pharmacy provides its services in line with clear, written instructions which its team members follow when completing their tasks. Its team members work to professional standards, they are clear about their responsibilities and know when to seek help. The pharmacy keeps satisfactory records of the mistakes that occur. But the pharmacist doesn’t regularly review them with the team as a whole, so that they can all learn from them and help prevent them from happening again. The pharmacy generally keeps the records it should. Its team members have a satisfactory understanding of their role in helping to protect vulnerable people. They manage and protect people’s private information well.

Principle 2. Staff

The pharmacy generally has sufficient staff to manage its workload safely, and they work well together as a team. The pharmacy provides its team members with the training they need, and it keeps suitable records to help them with their development. It also ensures they can make suggestions to improve safety and workflows where appropriate.

Principle 3. Premises

The pharmacy’s premises are spacious and provide an appropriate environment for the service it provides. They are suitably laid out so that team members have sufficient space to work effectively and safely. The premises are secure when the pharmacy is closed.

Principle 4. Services, including medicines management

The pharmacy provides its services in a safe and effective manner. It sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It doesn’t always do enough to make sure that people taking high-risk medicines have had the checks they need before supplying their medicines. But they do provide suitable advice so that people understand how to take their medicines safely. The pharmacy responds well to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take. And it manages its other services well, keeping satisfactory records so that it can show who has done what and when.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment for the services it provides. It also has easy access to appropriate sources of information that it may need. It uses its facilities and equipment appropriately to keep people’s private information safe.