Inspection outcome: Standards met
Last inspection: 06/08/2019
Pharmacy context
A community pharmacy in Gosport, belonging to the Lloyds multiple pharmacy chain. As well as the NHS Essential Services, the pharmacy had a prescription contract with the Ministry of Defence and it provides medicines in multi-compartment compliance aids for approximately 50-60 people. Other services include, Medicines Use Reviews (MURs), New Medicines Service (NMS), seasonal flu vaccinations, and drug misuse support services including the supervised consumption of methadone and buprenorphine and needle exchange. The pharmacy also has a prescription delivery service for the elderly and housebound.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. Its team members understand their roles and responsibilities. They listen to people’s concerns and keep people’s information safe. They discuss any mistakes they make and share information on what could go wrong to help reduce the chance of making mistakes in future. But they are not always thorough enough in the way they use information to learn and improve, or in the way they record information required in law.
Principle 2. Staff
The pharmacy team manages the workload safely and effectively and team members work well together. They are comfortable about providing feedback to employers and are involved in improving the pharmacy’s services.
Principle 3. Premises
The pharmacy’s premises are clean, tidy and organised. They provide a safe, secure and professional environment for people to receive healthcare services, but there is not quite enough work space and some staff areas are not as clean as they could be.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and effectively and makes them available to everyone. Team members are good at giving people the advice and support they need to help them take their medicines safely and properly. The pharmacy manages its medicines safely and effectively and it carries out the checks that help make sure that its medicines are fit for people to take.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. And, it uses its facilities and equipment to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |