Inspection outcome: Standards met
Last inspection: 08/06/2023
Pharmacy context
This is a community pharmacy within the neighbourhood of Ladywell in Livingston. Its main activity is dispensing NHS prescriptions. And it supplies medicines in multi-compartment compliance packs for people who need help remembering to take their medicines at the right times. The pharmacy offers a medicines delivery service. It also provides substance misuse services and dispenses private prescriptions. And it supplies a range of over-the-counter medicines. The pharmacy team advises on minor ailments and medicines’ use.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. And pharmacy team members follow written procedures to help them work safely and effectively. The pharmacy keeps good records of the mistakes that happen during the dispensing process. Members of the team use the records to help learn from these mistakes. And they take action to avoid them being repeated. They keep the records they need to by law, and they keep people’s private information safe.
Principle 2. Staff
The pharmacy's team members have the necessary qualifications and skills to safely provide the pharmacy's services. They manage their workload well and support each other as they work. They feel comfortable raising concerns, giving feedback and suggesting improvements to provide a more effective service. And the pharmacy has adequate procedures in place to help its team manage the workload in the event of unplanned staff absence.
Principle 3. Premises
The pharmacy premises are suitable for the services it provides. They are clean, secure, and well maintained. And the pharmacy has a suitable room where people can have private conversations with the pharmacy's team members.
Principle 4. Services, including medicines management
The pharmacy makes its services accessible to people. And it manages its services well to help people look after their health. The pharmacy correctly sources its medicines, and it completes regular checks of them to make sure they are in date and suitable to supply. And the pharmacy team provides appropriate advice to people about their medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it uses its facilities to suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |