Inspection outcome: Standards met
Last inspection: 08/10/2019
Pharmacy context
This is a community pharmacy in a residential area close to a city centre. It dispenses NHS prescriptions including supplying medicines in multi-compartmental compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use and supplies a range of over-the-counter medicines. It offers a smoking cessation service, blood pressure measurement and seasonal flu vaccination.
Inspection summary findings
Principle 1. Governance
The pharmacy team members follow written processes for all services to ensure that they are safe. The pharmacy is looking at all processes to ensure that they are safe. Pharmacy team members record mistakes to learn from them. The pharmacy keeps all the records that it needs to by law. And it keeps people’s information safe. Pharmacy team members hep to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough trained or training staff to safely provide its services. The pharmacy covers staff absence when required. This ensures skilled and qualified staff always provide pharmacy services. The pharmacy gives trainee team members time at work to complete their course work. Team members can share information and raise to keep the pharmacy safe. And they can make suggestions to improve pharmacy services.
Principle 3. Premises
The premises are safe and clean, and suitable for the pharmacy’s services. The pharmacy team members use a private room for some conversations with people. Other people cannot hear these conversations.
Principle 4. Services, including medicines management
The pharmacy helps people to ensure they can all use its services. The pharmacy team provides safe services. Team members give people advice to help them use their medicines. They provide extra written advice to people with some medicines. The pharmacy gets medicines from reliable sources and stores them appropriately. It works with prescribers when medicines are not available to ensure people receive their treatment.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for delivery of its services. Team members protect people’s information when using equipment.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |