Krish Chemist (1028870)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy is well-managed and manages risks appropriately. It has a set of written instructions to guide the team on the pharmacy’s internal processes. Team members protect people’s private information appropriately. And, the pharmacy adequately maintains most of the records that it needs to. Although team members deal with their mistakes responsibly, they don’t have many records in place to demonstrate the process when internal mistakes happen. This could mean that they may miss opportunities to learn from their mistakes and prevent them happening again.

Principle 2. Staff

​The pharmacy has enough staff to manage its workload safely. The pharmacy’s team members understand their roles and responsibilities. And, they are suitably qualified or undertaking the appropriate training for their role. Members of the pharmacy team are informed about recent updates and in the main, have kept their knowledge up to date. But, they are provided with only a few resources to do this. And, this is not completed or delivered in a structured way. This could affect how well they care for people and the advice they give.

Principle 3. Premises

​The pharmacy's premises provide a suitable environment to deliver its services. The pharmacy is clean. It has enough space to provide its services safely and it is kept secure from unauthorised access.

Principle 4. Services, including medicines management

​The pharmacy provides its services in an appropriate manner. Members of the pharmacy team ensure the pharmacy’s services are accessible to people with different needs. The pharmacy obtains its medicines from reputable sources, stores and generally manages most of its medicines adequately. Team members make some checks to ensure that medicines are not supplied beyond their expiry date. But, the pharmacy has no up-to-date written details to help verify this. And, team members don’t always identify or record relevant information when people receive higher-risk medicines. This makes it harder for them to show that they have provided appropriate advice when supplying them.

Principle 5. Equipment and facilities

​The pharmacy has a suitable range of equipment and facilities. This helps to provide its services safely. It keeps its equipment clean and uses its facilities appropriately to help protect people’s privacy.