Inspection outcome: Standards met
Last inspection: 02/03/2020
Pharmacy context
This is a community pharmacy inter-connected with a health centre. It is situated on a large site to the south-east of the city of Bristol. There are voluntary organisations on the same site. These offer a number of health-related activities for the local community. A wide variety of people visit the pharmacy. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy offers a good range of services.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. The pharmacy team take action to reduce the risk of mistakes. And, they learn and act on any mistakes to prevent them from happening again. The pharmacy is appropriately insured to protect people if things go wrong. It keeps the up-to-date records that it must by law. The pharmacy team generally keep people’s private information safe and they know how to protect vulnerable people. The pharmacy encourages people to provide feedback and raise concerns to improve its services but, does not always act on this.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. And, they are able to cover anyone who is off sick or on holiday. The team members are encouraged to keep their skills up to date and they are given time to do this at work. They are comfortable about providing feedback to their manager to improve services and she acts on this.
Principle 3. Premises
The pharmacy generally looks professional and is suitable for the services it provides. The pharmacy signposts its consultation room well, so it is clear to people that there is somewhere private to talk. But, the room is not completely soundproof so, some people’s conversations in here can be overheard.
Principle 4. Services, including medicines management
The pharmacy offers a good range of services and everyone can access these. It manages all its services effectively to make sure that they are delivered safely. The team members make sure that all people have the information that they need to use their medicines properly. They intervene if they are worried about anyone. And, anyone taking high-risk medicines are targeted for counselling. The pharmacy gets its medicines from appropriate sources. And, it stores and disposes of them safely. The team members make sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The pharmacy generally has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit-for-purpose.
Pharmacy details
2 Knowle West Health Park
Downton Road
Knowle
BRISTOL
BS41WH
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |