Knights Winyates Pharmacy (1120925)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are safe and effective. It is appropriately insured to protect people if things go wrong. The pharmacy keeps the up-to-date records that it must by law. The pharmacy team keep people’s private information safe and they know how to protect vulnerable people. But, they could be better at recording and learning from mistakes to prevent them from happening again.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. And, the company provides additional support when team members are on holiday or off sick. The team members are encouraged to develop and keep their skills up to date and they are given time to do this at work. Those team members who are in training are well supported by the manager. The team are comfortable about providing feedback to him to improve services for patients and he acts on this.

Principle 3. Premises

The pharmacy looks professional. The work areas are tidy, clean and organised. The pharmacy signposts its consultation room well, so it is clear to people that there is somewhere private for them to talk.

Principle 4. Services, including medicines management

Everyone can access the services the pharmacy offers. It generally manages the services effectively to make sure that they are delivered safely. The team members make sure that people have the information that they need to use their medicines properly. They intervene if they are worried or think that people may be suffering from side effects. The pharmacy gets its medicines from appropriate sources. And, it stores and disposes of them safely. The team members make sure that people only get medicines or devices that are safe.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit-for-purpose.