Inspection outcome: Standards met
Last inspection: 31/05/2024
Pharmacy context
This is a community pharmacy in a residential area, opposite a GP surgery on the outskirts of Redditch, Worcestershire. The pharmacy dispenses NHS and private prescriptions. It sells a range of over-the-counter medicines. The pharmacy also offers seasonal flu and travel vaccinations, blood pressure testing as well as the Pharmacy First Service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy suitably identifies and manages the risks associated with its services. Members of the pharmacy team monitor the safety of their services by recording their mistakes and learning from them. The pharmacy protects people’s confidential information appropriately. Team members actively monitor the welfare of vulnerable people. And the pharmacy largely keeps the records it needs to by law.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Members of the pharmacy team are suitably qualified with a range of skills and experience. But the pharmacy delivers ongoing training in an unstructured way. This could affect how well they conduct tasks and adapt to change with new situations. And their performance has not been reviewed for some time. This could limit their ability to discuss feedback and concerns.
Principle 3. Premises
The pharmacy's premises provide a suitable environment to deliver services from. The pharmacy is professionally presented. And people can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy provides its services safely. Members of the pharmacy team help ensure that people with different needs can easily access the pharmacy's services. The pharmacy obtains its medicines from reputable sources, and it stores as well as manages them appropriately. Team members regularly identify people who receive higher-risk medicines and make the relevant checks. But they don’t always record this information. This makes it difficult for them to show that people are provided with appropriate advice when these medicines are supplied.
Principle 5. Equipment and facilities
The pharmacy has the appropriate range of equipment and facilities it needs to provide its services safely. Its team members keep the equipment clean and use it in a way which helps keep people’s confidential information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |