Kelly Chemist (1090848)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures that the team follows. The team members have a clear understanding of their roles and tasks. And they work in a safe way to provide services to people using the pharmacy. The team members responsibly discuss mistakes they make during dispensing. They consistently record and learn from these. The pharmacy keeps all the records as required, by law in compliance with standards and procedures. It provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people.

 

Principle 2. Staff

The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. The pharmacy encourages the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy provides feedback to team members on their performance. So, they can identify areas to develop their career. And the pharmacy offers team members opportunities to complete more training tailored to their needs. The team members share information and learning to improve their performance and skills. They support each other in their day-to-day work. And they feel comfortable raising any concerns they have and can make improvements.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. And, it has facilities where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy is accessible to people. The pharmacy provides its services using a range of safe working practices. The pharmacy team takes steps to identify people taking some high-risk medicines. And they provide people with additional advice. They dispense medicines into compliance packs to help people remember to take them correctly. The pharmacy gets it medicines from reputable suppliers. It adheres to storage requirements during the dispensing process. It takes the right action if it receives any alerts that a medicine is no longer safe to use. And takes the correct action to return it to the supplier.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways to protect people’s confidentially.