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Pharmacy inspections

Inspection reports and learning from inspections

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Karsons Pharma (1090819)

Inspection outcome: Standards met

Last inspection: 11/09/2023

Pharmacy context

The pharmacy is in a convenience store on a busy main road in a largely residential area. It provides NHS dispensing services, the New Medicine Service and uses Patient Group Directions to supply emergency hormonal contraception and medicines to treat chlamydia. It also provides medicines as part of the Community Pharmacist Consultation Service. The pharmacy supplies medicines in multi-compartment compliance packs to a large number of people who live in their own homes and need this support. And it provides substance misuse medications to a large number of people. The pharmacy receives most of its prescriptions electronically.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. And it protects people’s personal information. People can provide feedback about the pharmacy’s services. And the pharmacy largely keeps its records up to date and accurate. Team members understand their role in protecting vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough trained team members to provide its services safely. They do the right training for their roles. And they are provided with some ongoing training to support their learning needs and maintain their knowledge and skills. Team members can take professional decisions to ensure people taking medicines are safe. And they can raise any concerns.

Principle 3. Premises

Standards met

People can have a conversation with a team member in a private area. The premises are secure, but the pharmacy could do more to keep some areas tidy and free from clutter.

Principle 4. Services, including medicines management

Standards met

People with a range of needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. ​But the pharmacy doesn't always highlight prescriptions for higher-risk medicines. And this may mean that it misses opportunities to speak with people when they collect these medicines.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.

Pharmacy details

69-71 City Way

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards