Inspection outcome: Standards met
Last inspection: 11/05/2021
Pharmacy context
The pharmacy is in a residential area next to a doctor’s surgery in Blackburn. It mainly dispenses NHS prescriptions, including providing some medicines in multi-compartment compliance packs. It delivers medicines to people’s homes. Pharmacy team members provide a range of services including seasonal flu vaccinations. They sell over-the-counter medicines and provide healthcare advice. This inspection was completed during the pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy appropriately identifies and manages the risks with its services. And pharmacy team members understand their roles and responsibilities in providing safe services, including protecting vulnerable people. They regularly record and discuss any errors they make. So, they can learn together and improve their knowledge. Pharmacy team members keep people’s private information secure. And they keep the records they need to by law up to date.
Principle 2. Staff
The pharmacy has a team with the necessary qualifications and skills to manage its services and workload well. Experienced team members are good at supporting trainees to learn and acquire the skills they need. And the team has a good culture of ongoing learning and development. Team members openly discuss ideas to improve services and care for people. And they feel comfortable to escalate any concerns.
Principle 3. Premises
The pharmacy premises are of a good standard for the services the pharmacy provides. They are clean, secure and the team maintains people’s privacy, including during the pandemic.
Principle 4. Services, including medicines management
The pharmacy’s services are easily accessible for people. And the pharmacy manages its services well to deliver them safely and effectively. The team supports people to take their medicines properly and provides relevant advice. The pharmacy suitably sources its medicines and mostly stores and manages its medicines appropriately
Principle 5. Equipment and facilities
The pharmacy has suitable equipment for the services it provides. And the pharmacy uses its equipment in ways to protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |