Kamsons Pharmacy (1081773)

Inspection summary findings

Principle 1. Governance

The pharmacy team identifies and manages the risks associated with its services. People using the pharmacy can raise concerns and provide feedback. The team members respond well to this feedback. And they use it to improve the efficient delivery of pharmacy services. The pharmacy team members respond competently when errors happen. They record all their errors and regularly review them. The team uses this information to take appropriate action to help prevent similar errors happening again. The team members have training, guidance and experience to respond to safeguarding concerns. So, they can help protect the welfare of children and vulnerable adults. The pharmacy has arrangements to protect people’s private information. And it keeps most of the records it needs to by law.

Principle 2. Staff

The pharmacy has a large team with the qualifications and skills to support the pharmacy’s services. The pharmacy is good at providing team members with opportunities to develop their knowledge. And it gives team members regular feedback on their performance. So, they can keep their skills up to date and identify areas to develop their career. The pharmacy supports an open and honest culture within the team. The team members are good at supporting each other in their day-to-day work. They discuss and share ideas and they proactively identify improvements to the delivery of pharmacy services. The team members introduce processes to improve their efficiency and safety in the way they work.

Principle 3. Premises

The pharmacy is clean, secure and suitable for the services provided. And it has good facilities to meet the needs of people requiring privacy when using the pharmacy services.

Principle 4. Services, including medicines management

The pharmacy team members provide services that support people's health needs. They reach out to the community to promote health and wellbeing and their services. The team members pro-actively identify and address the specific needs of some people within the local community who do not have direct access to healthcare services. So, they can support these people’s health needs. The team manages the pharmacy services well. The team members check for  issues that could affect the safe and effective delivery of services. And they pro-actively act to address any they find.​ The pharmacy team members keep records of prescription requests and deliveries. So, they can effectively deal with any queries. The pharmacy obtains its medicines from reputable sources. And it stores and manages medicines well.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services. And the team mostly uses the pharmacy’s facilities and equipment in a way to protect people’s private information.