Kamsons Pharmacy (1036238)

Inspection summary findings

Principle 1. Governance

People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They work to professional standards and identify and manage risks appropriately, including those related to the spread of airborne viruses. They understand their role in protecting vulnerable people, and they keep people’s private information safe. The pharmacy has appropriate insurance to protect people if things do go wrong. It keeps the records it needs to by law, but some of them are not complete with all the necessary details.

Principle 2. Staff

The pharmacy has barely enough staff to manage its workload safely, although they do work well together as a team. Those team members support one another in providing the pharmacy’s services in a professional and caring manner under challenging circumstances.

Principle 3. Premises

The pharmacy’s premises are very small and appear cluttered. But the team keeps them suitably clean so they provide a professional environment for people using the pharmacy’s services. The pharmacy has left some sensible adaptations in place to help reduce the spread of airborne viruses.

Principle 4. Services, including medicines management

The pharmacy has sensibly limited the range of services it offers while it is still building its new team. It delivers its remaining services safely, so that people with a range of needs can access them without having to wait for too long. The pharmacy sources, stores and generally manages its medicines safely, and so makes sure that the medicines it supplies are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has most of the right equipment for the limited range of services it provides. It also uses its facilities and equipment appropriately to keep people’s private information safe. But the pharmacy doesn’t do enough to make sure that all of its team members can make appropriate use of all of its systems.