K L Pharmacy (1034985)

Inspection summary findings

Principle 1. Governance

The pharmacy generally has appropriate systems in place to identify and manage the risks associated with its services. The pharmacy largely keeps the records it needs to and has suitable insurance in place to protect people if things go wrong. Members of the pharmacy team understand their role in protecting the welfare of vulnerable people. And they deal with their mistakes responsibly. But they are not always documenting or formally reviewing all the necessary details. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Members of the pharmacy team are trained through accredited routes. They understand their roles and responsibilities. And the pharmacy provides them with resources so that they can complete regular and ongoing training. But they have some gaps in their knowledge.

Principle 3. Premises

The pharmacy's premises are clean and secure. They provide an adequate environment to deliver services from. And people can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

The pharmacy largely provides its services safely. It obtains its medicines from reputable sources, and it stores as well as generally manages them appropriately. But some of the pharmacy’s records are missing. And the pharmacy’s team members are not always identifying people who receive higher-risk medicines or making the relevant checks. This makes it difficult for them to show that people are provided with appropriate advice when these medicines are supplied. 

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is suitably clean. And team members use them appropriately to keep people’s confidential information safe.