Inspection outcome: Standards met
Last inspection: 28/02/2020
Pharmacy context
The pharmacy is adjacent to a health centre in Netherton. Pharmacy team members dispense NHS and private prescriptions. And they sell a range of over-the-counter medicines. The pharmacy offers services including medicines use reviews (MURs) and the NHS New Medicines Service (NMS). Pharmacy team members supply medicines to people in multi-compartment compliance packs. And they deliver medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has procedures to identify and manage risks to its services. And pharmacy team members follow the pharmacy’s written procedures to complete the required tasks. The pharmacy protects people’s confidential information. And it keeps the records it must by law. Pharmacy team members know how to help safeguard the welfare of children and vulnerable adults. They discuss and record mistakes that happen when dispensing. And other risks identified around the pharmacy. But they don't regularly record details of why these mistakes happen. And they don’t always establish whether their changes have been effective. So, they may miss some opportunities to improve and reduce the risk of further errors.
Principle 2. Staff
Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They regularly complete training. And they learn from the pharmacist and each other to keep their knowledge and skills up to date. Pharmacy team members feel comfortable making suggestions to help improve pharmacy services. Their suggestions are considered. And changes are made to help improve the way the pharmacy delivers its services.
Principle 3. Premises
The pharmacy is clean, secure and properly maintained. It provides a suitable space for the services provided. The pharmacy has a suitable room where people can speak to pharmacy team members privately.
Principle 4. Services, including medicines management
The pharmacy’s services are easily accessible to people, including people using wheelchairs. The pharmacy has systems in place to help provide its services safely and effectively. It sources its medicines safely. And it stores and manages its medicines properly. Pharmacy team members take steps to identify people taking high-risk medicines. And they provide these people with advice to help them take their medicines safely. They dispense medicines into devices to help people remember to take them correctly. And pharmacy team members generally manage this service well. But they don’t always regularly supply these people with written information to help them use their medicines effectively.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |