Jhoots Pharmacy (1123326)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies the risks associated with its services. It has some robust review processes which help demonstrate how it manages these risks. The pharmacy keeps people’s private information secure. It keeps its records required by law up to date. And it has appropriate arrangements for managing feedback and concerns. Pharmacy team members have the knowledge and skills required to support them in recognising and reporting safeguarding concerns. So, they are able to act to help protect the safety and wellbeing of vulnerable people. Team members act openly and honestly by sharing information when mistakes happen. They contribute to regular safety reviews to share their learning. And they reflect on their mistakes and demonstrate how they act to reduce risk.

Principle 2. Staff

The pharmacy has suitably skilled and knowledgeable people working to provide its services safely and effectively. Pharmacy team members feel confident raising any professional concerns they may have. And the pharmacy responds to feedback from its team members appropriately. Pharmacy team members complete regular learning relevant to their role. And they show how they apply this learning when delivering the pharmacy’s services. They demonstrate enthusiasm for their roles. And they work together well. They understand the importance of sharing learning following mistakes. And identify how engagement in regular learning opportunities supports the pharmacy in managing risks associated with its services.

Principle 3. Premises

The pharmacy is clean, secure and suitably maintained. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.

Principle 4. Services, including medicines management

The pharmacy makes its services easily accessible to people. It reaches out to the community to promote the benefits of following a healthy lifestyle. And it works well to address the specific needs of the local community by working with local businesses to provide the flu vaccination service in schools and people’s places of work. The pharmacy identifies high-risk medicines and makes interventions when necessary. This helps make sure people have the support they need to take their medicines safely. It obtains its medicines from reputable sources. And it generally manages them appropriately to help make sure they are safe to use and fit to supply.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for providing its services. And pharmacy team members act with care by using the pharmacy’s facilities and equipment in a way which protects people’s confidentiality.