Inspection outcome: Standards met
Last inspection: 08/12/2021
This pharmacy is co-located with a medical centre in the Nottinghamshire town of Stapleford. The pharmacy’s main services include dispensing NHS prescriptions and selling over-the counter medicines. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people to take their medicines. And it delivers some medicines to people’s homes. The pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services appropriately. It keeps people’s private information secure and it keeps the records it must by law. The pharmacy encourages feedback from members of the public. And it responds well to feedback by acting on people's comments to improve the way it delivers its services. Pharmacy team members understand how to recognise and respond to safeguarding concerns. And they engage in shared learning to help reduce risk following mistakes made during the dispensing process.
Principle 2. Staff
The pharmacy has a small, dedicated team of people who work together well. Pharmacy team members demonstrate enthusiasm for their roles. And they are confident in sharing their thoughts and ideas to help drive up the standard of the services the pharmacy provides. Team members are supported through a regular appraisal process and they engage in conversations to help minimise risk. But they do not benefit from protected learning time. This means there is a risk of delay to their training due to other priorities within the pharmacy.
Principle 3. Premises
The pharmacy premises are clean and secure. They provide a suitable space for the delivery of healthcare services. People using the pharmacy can speak with a member of the pharmacy team in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy promotes its services well. And it makes them accessible to people. The pharmacy obtains its medicines from reputable sources. And it generally stores these medicines safely and securely. The pharmacy team uses audit trails effectively to help manage the pharmacy’s dispensing and medicine delivery service. And the team provides some information when people collect their medicines. But it does not always provide additional information to people taking higher risk medicines or when supplying medicines in compliance packs.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. It monitors this equipment to ensure it remains safe to use. And pharmacy team members act with care by using the equipment in a way which protects people’s confidentiality.
Hickings Lane Medical Centre
120 Ryecroft Street
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|