Inspection outcome: Standards met
Last inspection: 11/05/2021
Pharmacy context
This is a community
pharmacy located in a parade of local shops in the Shawsdale area of
Birmingham. People using the pharmacy are from the local community. Footfall to
the pharmacy has reduced over the past 12-months. The pharmacy dispenses NHS
prescriptions and provides some other NHS funded services. The pharmacy team
supplies some medicines in weekly packs for people that can sometimes forget to
take their medicines. These packs are dispensed at another Jhoots pharmacy. The
inspection was completed during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy manages the
risks associated with its services to make sure people receive appropriate
care. It is responsive to feedback and uses this to make improvements. Members
of the pharmacy team follow written procedures to make sure they work safely
and complete tasks in the right way. They discuss their mistakes so that they
can learn from them.
Principle 2. Staff
The pharmacy has enough team members to manage the workload and the services that it provides. The team members plan absences in advance, so the pharmacy always has enough staff cover to provide the services. The team members work well together in a supportive environment and they can raise concerns and make suggestions.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare. The pharmacy team uses a consultation room for services and if people want to have a conversation in private.
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services which are easy for people to access. It manages its services and supplies medicines safely. The pharmacy obtains its medicines from licensed suppliers, and it generally stores them securely and at the correct temperature, so they are safe to use. People receive advice about their medicines when collecting their prescriptions.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide services safely. The pharmacy team uses the equipment in a way that keeps people’s information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |