Jhoots Pharmacy (1041447)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages its risks appropriately to make sure people are kept safe. It largely keeps the records it needs to by law to help it show that supplies are made safely and legally. Team members know how to protect the welfare of vulnerable people. People using the pharmacy can give feedback and the pharmacy has a complaints procedure for staff to follow. Team members record any dispensing mistakes to help them learn and make the pharmacy’s services safer.

Principle 2. Staff

There are enough staff to manage the pharmacy's workload and they are appropriately trained for the jobs they do. Team members have access to training materials to help keep their skills and knowledge up to date.

Principle 3. Premises

The pharmacy premises are suitable for the services offered and they are kept secure. There is a room where people can have private conversations with a team member.

Principle 4. Services, including medicines management

The pharmacy does not always store its dispensed medicines awaiting collection securely. However, it generally stores its other medicines appropriately and gets them from reputable sources. People can access the pharmacy’s services. The pharmacy has some systems in place for making sure that its services are organised, and overall, it provides its services safely. People who get their medicines in multi-compartment compliance packs receive the information they need to take their medicines safely. But the pharmacy does not always identify people taking high‐risk medicines so that they can be given the additional information they may need to take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services safely. It uses its equipment to help protect people’s personal information.