Inspection outcome: Standards met
Last inspection: 19/06/2019
Pharmacy context
This is a busy community pharmacy situated within a medical practice, in a residential area of Walsall. The pharmacy mainly dispenses NHS prescriptions. It supplies medicines in weekly compliance aid packs for people to use in their own homes and delivers medication to people who are housebound. It also sells a range of over-the-counter medicines and other health and beauty items. The pharmacy provides a number of other NHS services including Medicine Use Reviews (MURs), the New Medicine Service (NMS) and emergency hormonal contraception (EHC). A local minor ailments scheme is also in place and a substance misuse treatment service is also available.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages risks. Team members record their mistakes, so they can learn and make improvements. And they understand how to protect people's private information and raise concerns to protect vulnerable people. The pharmacy keeps the records it needs to by law. But some information is missing, which may mean that team members cannot always show what has happened if something goes wrong, or there is a query.
Principle 2. Staff
Pharmacy team members work well together to effectively deliver services. They receive training for their roles and complete ongoing learning to stay up to date. Team members receive regular reviews of their performance, so that they can make improvements. And they can raise concerns and provide feedback.
Principle 3. Premises
The pharmacy is well maintained and provides a clean and tidy environment for the delivery of healthcare services.
Principle 4. Services, including medicines management
The pharmacy’s services are generally accessible, and it manages them safely. It sources and stores medicines securely and team members carry out some checks to make sure that medicines are suitable for supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services.
Pharmacy details
Rushall Surgery
107 Lichfield Road
Rushall
WALSALL
WS41HB
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |