Inspection outcome: Standards met
Last inspection: 12/03/2024
Pharmacy context
The pharmacy is in Tiverton, Devon. It sells over-the-counter medicines and dispenses NHS and private prescriptions. The pharmacy team offers advice to people about minor illnesses and long-term conditions. The pharmacy offers a range of services including flu vaccinations, the NHS New Medicine Service (NMS), the Discharge Medicines Service (DMS) and the Pharmacy First service. The pharmacy provides medicines and advice to people who use drugs. The pharmacy offers a delivery service. And it dispenses medicines into multi-compartment compliance packs to help people remember to take their medicines at the right time.
Inspection summary findings
Principle 1. Governance
The pharmacy provides its services safely and effectively. It has systems in place to identify and manage the risks associated with its services. Team members reflect on any mistakes made and make changes to stop them from happening again. The pharmacy has written procedures in place to help ensure that its team members work safely. The pharmacy asks people for their feedback on its services and responds appropriately. It has the required insurance in place to cover its services. And it keeps all the records required by law. The pharmacy keeps people’s private information safe. Pharmacy team members know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy employs enough people to manage its workload. Team members are well-trained to deliver their roles and keep their skills up to date by supporting each other to complete learning activities. They are confident to suggest and make changes to the way they work to improve their services. Team members communicate effectively. And they work well together to deliver the pharmacy’s services.
Principle 3. Premises
The pharmacy’s premises are spacious and present a professional image to people. And the pharmacy has appropriate facilities to provide services to people and maintain their privacy and confidentiality.
Principle 4. Services, including medicines management
The pharmacy team make sure that people with different needs can access its various services. The pharmacy supplies medicines safely to people with appropriate advice to ensure they are used correctly. Team members take steps to identify people prescribed high-risk medicines to ensure that they are given additional information. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and makes regular checks to ensure that they are still suitable for supply. The pharmacy accepts unwanted medicines and disposes of them appropriately.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities to provide its services. It keeps these clean, tidy and well-maintained. The pharmacy uses its equipment in a way that protects people’s confidential information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |