Inspection outcome: Standards met
Last inspection: 13/07/2023
Pharmacy context
The pharmacy is on a busy high street in the centre of Exeter. It dispenses NHS and private prescriptions. The pharmacy supplies medicines in multi‐compartment compliance packs to people who need help managing their medicines and to people in care homes. It also provides the supervised consumption service, a needle exchange service, the NHS Pharmacy Contraception Service, the NHS New Medicines Service, a locally commissioned minor ailments service, seasonal flu vaccinations and travel vaccinations.
Inspection summary findings
Principle 1. Governance
The pharmacy's working practices are largely safe and effective. Team members record any mistakes they make, considering the reasons and learning from them. The pharmacy team then makes the necessary changes to help prevent the same mistakes from happening again. Team members carry out tasks following the pharmacy's written procedures, which helps ensure that they work safely. The pharmacy generally keeps the records it needs to by law so that medicines are supplied safely and legally. The pharmacy asks people who use its services for their views and responds to feedback provided. Team members use the procedures in place to protect vulnerable people. The pharmacy doesn't record its near misses consistently enough.
Principle 2. Staff
The pharmacy has enough team members for the services it provides. And they do the right training for their roles. The pharmacy supports its team members with ongoing training to help them keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy's premises provide an appropriate environment from which to deliver its services. And its premises are suitably clean and secure. People using the pharmacy can have conversations with team members in a private area.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and makes its services accessible for people. It gets its medicines and medical devices from appropriate sources and generally stores them properly. Team members make the necessary checks to ensure that the pharmacy's medicines and medical devices are safe to use to protect people's health and wellbeing.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. And it keeps them clean. The team uses its facilities and equipment to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |