Inspection outcome: Standards met
Last inspection: 23/05/2019
Pharmacy context
The pharmacy is located in the residential area of Wollaton, approximately five miles from Nottingham city centre. The pharmacy provides standard NHS services. It dispenses NHS and private prescriptions and sells over-the-counter medicines; it offers Medicines Use Reviews (MURs), the New Medicine Service (NMS) and seasonal flu immunisations. It provides the extended minor ailment scheme. It also has access to an independent pharmacist prescriber who provides private services such as malaria prophylaxis and erectile dysfunction treatments.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages most of the risks associated with the provision of its services. The pharmacy doesn’t record all of its near misses. This could mean it misses opportunities to improve the safety and quality of its services. And the pharmacy doesn't always follow ts own procedures for auditing controlled drugs. The pharmacy manages sensitive information adequately and it has satisfactory procedures in place to protect vulnerable people.
Principle 2. Staff
The pharmacy team adequately manages the workload within the pharmacy. They can raise concerns or issues affecting patient safety and there is a work culture of openness and honesty. The pharmacy doesn’t currently have a structured training programme for staff. So they may not always be able to develop their skills and knowledge to improve the service and advice they can give to people.
Principle 3. Premises
The pharmacy keeps its premises safe, secure and appropriately maintained. It protects people’s confidentiality. The premises are secure from unauthorised access when open and when closed.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and effectively. Its team members are helpful but some people including those who receive higher-risk medicines may not be getting all the information they need to take their medicines safely. The pharmacy gets its medicines and medical devices from reputable sources. It mainly stores them safely. The pharmacy does not keep records of the checks it makes in response to safety recalls. So it may not be able to show that it has taken the right steps to keep people safe in the event of a future query.
Principle 5. Equipment and facilities
The pharmacy has access to the appropriate equipment and facilities to provide the services it offers. It adequately maintains the equipment and facilities that it uses.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |