Jays Pharmacy Egham (9011659)

Inspection summary findings

Principle 1. Governance

The pharmacy appropriately manages its risks. It has introduced new ways of working to help protect people against COVID-19. And it has procedures to help make sure its team works safely. Members of the pharmacy team know what they can and can’t do, what they’re responsible for and when they might seek help. They adequately review the safety of the services they deliver. They understand their role in protecting vulnerable people. And they keep people’s private information safe. People using the pharmacy can provide feedback to help improve its services. The pharmacy mostly keeps the records it needs to by law. And it has appropriate insurance to protect people if things do go wrong.

Principle 2. Staff

The pharmacy has enough suitably qualified team members to provide its services safely and effectively. And it encourages them to give feedback. Members of the pharmacy team work well together and have a work culture of openness, honesty and learning. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets. The pharmacy provides its team members with the training and support they need. It actively encourages them to improve their skills. And its team makes appropriate decisions about what is right for the people it cares for.

Principle 3. Premises

The pharmacy is bright, clean and modern. It provides a safe, secure and professional environment for people to receive healthcare in. It’s well designed to meet the needs of the people who use it, and to make sure they can receive services in private when they need to.

Principle 4. Services, including medicines management

The pharmacy provides services that people can access. Its working practices are safe and effective. Its team members are helpful. And they make sure that people have the information they need. So, they can use their medicines safely. The pharmacy delivers prescription medicines to people’s homes and keeps records to show that it has delivered the right medicine to the right person. It gets its medicines from reputable sources. And it stores them appropriately and securely. Members of the pharmacy team dispose of people’s unwanted medicines properly. And they carry out the checks they need to. So, they can make sure the pharmacy’s medicines are safe and fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure. And its team makes sure the equipment it uses is clean.