Inspection outcome: Standards met
Last inspection: 29/11/2024
Pharmacy context
The pharmacy is on a busy
road in Shepherds Bush. It relocated from a nearby shop on the same road in
2022. The pharmacy team members dispense NHS and private prescriptions and sell
a range of over-the-counter medicines. They provide a range of NHS services
such as flu vaccinations, the Pharmacy First service, the New Medicines Service
and the Community Pharmacist Consultation Service. They also prepare medicines
in multi-compartment compliance packs for those who require them.
Inspection summary findings
Principle 1. Governance
The pharmacy's working
practices are generally safe and effective. The pharmacy generally keeps the
records it needs to by law. And the pharmacy team knows how to help protect the
welfare of vulnerable people. Team members respond appropriately when mistakes
happen during the dispensing process. But team members do not appropriately
record dispensing mistakes, and this could make it harder for them to learn
from these events and to make the pharmacy's services safer.
Principle 2. Staff
The pharmacy has enough
team members for the services it provides, and they work effectively together
and are supportive of one another. They have the appropriate skills and
qualifications for their roles. The pharmacy supports its team members in
keeping their knowledge and skills up to date.
Principle 3. Premises
The pharmacy's premises
provide an appropriate environment from which to deliver its services. And its
premises are suitably clean and secure. People using the pharmacy can have
conversations with team members in a private area.
Principle 4. Services, including medicines management
The pharmacy manages and delivers its services safely and effectively in the pharmacy. It gets its medicines from licensed suppliers, and it stores them securely. However, the team does not routinely identify people receiving higher risk medicines so may be missing opportunities to carry out appropriate checks and provide them with advice.
Principle 5. Equipment and facilities
The pharmacy has the necessary
equipment and facilities to provide its services safely and to protect people's
confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |