Pharmacy context
This is a traditional community pharmacy in the centre of Isleworth. It provides a range of services including dispensing prescriptions. And supplying medicines in multi-compartment compliance packs for people who need them. It supplies compliance packs to people living at home and people in care home environments. It has a small range of over-the counter medicines and other pharmacy related products for sale. It provides a core range of other services, including a medicines delivery service and a flu vaccination service in winter. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed.
Inspection summary findings
Principle 1. Governance
In general, the pharmacy has adequate procedures to identify risk. It has written procedures in place to help ensure that its team members work safely. And it has insurance to cover its services. The pharmacy team knows how to protect the safety of vulnerable people. And it responds well to people’s concerns. But the pharmacy does not do enough to ensure that it responds effectively to feedback from previous inspections.
Principle 2. Staff
The pharmacy team manages its workload safely and effectively. Team members are comfortable about providing feedback to one another. And they are adequately trained and supported. So, that they can maintain the quality of the pharmacy's services.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment for people to receive its services. The pharmacy is tidy and organised. And its premises are sufficiently clean and secure.
Principle 4. Services, including medicines management
In general the pharmacy makes its services accessible enough for people. And it gets its medicines and medical devices from appropriate sources. Team members make the necessary checks to ensure that the pharmacy’s medicines and devices are safe to use to protect people’s health and wellbeing. The pharmacy generally stores its medicines properly and provides its services safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. And it keeps them clean. The team generally uses its facilities and equipment to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |