Jardines Pharmacy (9012357)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately manages the risks associated with its services. Members of the pharmacy team know how to help protect the welfare of vulnerable people. And they protect people’s confidential information suitably. But team members could do more to make their internal processes safer by routinely maintaining relevant audit trails. They may also be missing opportunities to spot patterns and prevent similar mistakes reoccurring if they don’t have the necessary records to help demonstrate this.

Principle 2. Staff

The pharmacy’s team members have a range of qualifications, skills, and experience. And they are knowledgeable about the medicines they sell. But the pharmacy team doesn't have structured ongoing training. This could mean that learning needs are not always identified or addressed.

Principle 3. Premises

The pharmacy premises provide a suitable environment for people to receive healthcare services. The pharmacy is kept clean and professionally presented. And it has a separate space where confidential conversations or services can take place.

Principle 4. Services, including medicines management

People can easily use the pharmacy’s services. The pharmacy obtains its medicines from reputable sources and manages them appropriately. And team members routinely identify people who receive higher-risk medicines. But they don’t always record details when relevant checks are made with these people. This limits the pharmacy’s ability to show that people are provided with appropriate advice when supplying these medicines.

Principle 5. Equipment and facilities

The pharmacy has an appropriate range of equipment available to provide its services. And it keeps its equipment sufficiently clean.