Inspection outcome: Standards met
Last inspection: 27/09/2023
Pharmacy context
This community pharmacy is within a parade of shops on the edge of Biggleswade, Bedfordshire. Its main services include dispensing NHS prescriptions and selling over-the counter medicines. It dispenses private prescriptions, and it provides a seasonal flu vaccination service. The pharmacy offers a medicine delivery service to people who cannot physically attend the pharmacy to collect their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services adequately. It mostly keeps the records required by law. And it keeps people’s confidential information secure. The pharmacy advertises how people can provide feedback about its services. And its team members use this feedback to inform change. They know how to recognise and respond to safeguarding concerns. And they engage in some conversations to help reduce risk following the mistakes they make during the dispensing process. But they do not always record these mistakes. This means there may be some missed opportunities to share learning.
Principle 2. Staff
The pharmacy employs a team of suitably skilled and knowledgeable people who work together well to provide its services. Pharmacy team members demonstrate enthusiasm for their roles. They engage in discussions and learning relevant to the tasks they undertake. And they understand how to raise concerns at work.
Principle 3. Premises
The pharmacy premises are clean and secure. They provide a professional image for the delivery of healthcare services. People using the pharmacy can speak with a member of the pharmacy team in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. It obtains its medicines from licensed sources. And it generally stores its medicines safely and securely. It makes appropriate checks to ensure medicines are safe to supply. Pharmacy team members work effectively together when providing the pharmacy’s services. They provide relevant information to support people in taking their medicines safely.
Principle 5. Equipment and facilities
Pharmacy team members have access to the equipment they need to provide the pharmacy’s services safely. And they use this equipment with care to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |