Inspection outcome: Standards met
Last inspection: 18/07/2019
Pharmacy context
This is a community pharmacy in the centre of Cheltenham. It dispenses NHS and private prescriptions and sells over-the counter medicines. The pharmacy also supplies medicines in multi-compartment compliance aids or in individual pouches to help people in their own homes to take their medicines and medicines for people in care homes.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. The pharmacy asks its customers for their views and uses the feedback to improve their services. It keeps the up-to-date records it must by law. The pharmacy is appropriately insured to protect people if things go wrong. The team keep people’s private information safe and they know how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. And, the company provides help if necessary when people are on holiday or off sick. The staff are encouraged to keep their skills up to date and they do this in work time. The pharmacy team is well supported. They are comfortable about providing feedback to their manager to improve services and this is acted on.
Principle 3. Premises
The pharmacy is tidy and organised and looks professional. There is good signposting to the consultation room so it is clear to people that there is somewhere private for them to talk.
Principle 4. Services, including medicines management
The pharmacy offers a good range of services. Most people can access these services and there are procedures to help any people with specific mobility needs. The pharmacy team make sure that people have the information that they need to use their medicines safely and effectively. They intervene if they are worried about anyone. But, they could be better at recording any issues with vulnerable patients. The pharmacy obtains its medicines from appropriate resources. Medicines are stored and disposed of safely. The pharmacy team makes sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment for the services it provides.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |